What is Patient Perception of Care? Why Does It Matter?

How Doctors Use Call Centers to Provide Better Patient Care

Posted by Westpark Communications on Nov 29, 2017 9:11:54 AM
Westpark Communications

Who remembers going to the doctor’s office when you were a little kid? Remember how the front desk attendant cooed and marveled at how tall you had gotten? Was there a sticker involved after you stepped on the scale, had your finger pricked, or endured a shot for your back-to-school physical?

 

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Hopefully, we can all recall a doctor’s visit that may have even been—might we say it?—a little bit...fun?

Often, a trip to a doctor’s office can be mundane and routine, but there also can be those trips into a medical facility where you feel positively anxious. Fostering a positive experience at the doctor’s benefits everyone involved.

The cornerstone of good care is built on the foundation of a relationship. When you have a connection to your medical provider, chances are your care will feel as if it is of a higher quality.

Patient perception of care is rooted in how care is perceived from the patient’s point of view. When you feel that your medical provider genuinely cares for you as a patient, the reality of the medical sphere can become instantly more hospitable. Patient outcomes improve. Plus, when patients feel as though medical professionals truly care about their health, chances are they’ll be more willing to share details about their symptoms that may be illuminating for a diagnosis. Communication is key. Additionally, doctors and physicians may enjoy their work more when they are able to interact with patients who also value their care and the ways in which they are cared for.

Keep your practice strong and healthy. The bottom line: keeping patients happy keeps physicians happy and vice versa.

Automated Calling: Let Physicians Get Back To Focusing on Patients

Patient care is rooted in caring for the individual at hand as best you can—and, it’s what physicians do best.

 

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By implementing a physician answering service, you’re able to let your physicians focus on what matters most to them: patients. These days, physicians are in high demand and not only for giving care, but from also fielding calls and dealing with insurance claims. When medical offices and private practices begin to lose their potency due to high levels of distraction and low levels of physician-patient interaction, patients begin to feel it. And losing patients these days is a risk most medical groups and doctor’s offices aren’t willing to take.

The staff at Westpark Communications is highly skilled at providing the services necessary to offer a seamless solution to physicians and their answering service needs. For some physicians, they may only be seeking out after-hours solutions for their communication needs, while other physicians may be searching for a company to completely manage their contact requirements. Whatever the case, at Westpark Communications, we have packages and prices to suit your needs.

In the past, we’ve worked with companies both large and small in size, so no matter what size your practice is, we can tailor-fit options to suit your every need and requirement. Whether you’re looking for remote monitoring or are looking for easier ways to train employees, our automated services can take care of business!

Our goal is to make your workplace less stressful, more efficient, and more productive. We want you to get back to doing what is is you love most. Our hope is we can make that happen.

 

RELATED TOPIC: Check Out Our Employee Spotlight with Nakeisha on Medical Answering

Topics: Medical

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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