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Good Customer Service Creates Referrals

Posted by Westpark Communications on Nov 6, 2017 9:35:09 AM

Using an Answering Service to Provide Customers with the Best Experience

  The best tool for a property management business is word of mouth advertising. Customers  refer their friends  and family businesses that provide the best properties and the best customer service. 
 

It takes a lot of time and effort for a property management business to get a good review. However, it does not take as many bad experiences to generate a negative review. Look on a review site such as Yelp, or at the ratings on a Facebook business page and you will see that most times negative reviews outweigh positive reviews. People possess the desire to keep their friends from having a bad experience, and if that means posting it for the world to see, they will do it.

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Topics: Property Management

The Key to Achieving Work-Life Balance for Property Managers

Posted by Westpark Communications on Nov 6, 2017 9:29:49 AM

Anyone who has worked in the property management industry knows how chaotic a typical business day can be. Late hours, unpredictable problems, and a seemingly endless stream of demands can wreak havoc on a property manager's personal life. Sometimes, it feels like there are just not enough hours in the day to respond to tenant needs, take care of your family, and still carve out enough time to eat and sleep. Below is a look at some of the key factors plaguing property managers and the measures you can take to achieve work-life balance.

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Topics: Property Management

9 Ways Live Answer Agents Can Help Property Managers Save Time

Posted by Westpark Communications on Nov 6, 2017 9:27:07 AM

The life of a property manager is never boring. From handling maintenance emergencies to showing available units to prospective tenants, it may seem like your job is never done. Your time is valuable, especially since you have to juggle many responsibilities during the day. Every minute spent on menial tasks is less time you will have available to work on more complicated projects.

 

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Topics: Property Management

8 Ways to Get and Keep High-Quality Tenants

Posted by Diana Moreno on Aug 17, 2017 12:22:46 PM

Online review websites such as Yelp, Google, Zillow have a dominating influence over tenant perception of property managers, which in turn can affect the buying and renewal process. Studies have shown that tenant satisfaction is directly linked to higher renewal intentions.

 

 

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Topics: Property Management

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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