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How Inbound Call Center Scripts Work for Property Managers

Posted by Westpark Communications on Aug 6, 2018 10:02:00 AM

The thought of using a script might sound relegated to the broadcasting industry rather than a call center. However, the use of a script is very valuable for call center agents when dealing with the public. Those of you working as property managers will also find scripts very useful when taking inbound calls from customers.

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Topics: Property Management

10 Questions to Ask Your Property Management Call Center

Posted by Westpark Communications on Jul 30, 2018 7:00:00 AM

As a property manager, you likely know that maintenance problems often seem to strike at the most inopportune times. By seeking the expertise of an experienced property management call center, you can ensure that tenants have prompt access to live support. However, it is important to note that not all call centers are created equal. You need to carefully evaluate available options and choose the call center that is best equipped to handle incoming calls and concerns. Below are the top ten questions you should ask your property management call center before you enlist their support. 



1) Are you able to categorize calls based on severity?

Top-notch property management call centers do more than simply respond to calls. They gather details from tenants and classify incoming calls according to their level of severity. This ultimately optimizes efficiency for property managers, who are quickly able to prioritize maintenance support.


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Topics: Property Management

Best Answering Services for the Real Estate Industry

Posted by Westpark Communications on Jun 11, 2018 6:57:00 AM

With summer upon us now, those of you who work in the real estate industry are probably gearing up for more people moving out of their homes and buying something new. If you've done your marketing well, this is probably going to mean an onslaught of calls to your real estate firm in the ensuing weeks or months.

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Topics: Property Management

Finding the Right Business Communication Solution For Property Managers

Posted by Diana Moreno on Nov 7, 2017 3:48:07 PM



Increase Profit  > Make Passive Income > Save Time & Money

You likely are the type of professional who loves helping people find their dream home. Your communication skills are why you got into the property management field in the first place; that and to pursue the lucrative opportunities that real estate provides. You have made enough financial investments and have shelled out enough money for upfront costs to get off the ground. There are many ways that your money gets allocated, from getting licensed and driving from location to location to waiting for the commission check to arrive in the mail—any additional services better have a return on investment. And it better be the kind of investment that is aligned with your goals, that is, to sit back and watch the income roll in and stay involved only where you need to be. 

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Topics: Property Management

Missing Calls Means Losing Business

Posted by Westpark Communications on Nov 6, 2017 9:42:06 AM

Why You Should Use a Property Management Answering Service

The life of a property manager is a busy one. From sunup to sundown the day is filled with showing properties, signing leases, inspecting properties, managing marketing, and responding to client calls for repairs. Due to all of the time spent outside of the office and holding appointments, it can be easy to miss a phone call. In the property business, missing a phone call might mean missing a sale. 


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Topics: Property Management

How Property Managers Can Hurt Their Reputation

Posted by Westpark Communications on Nov 6, 2017 9:38:25 AM

The role of a property manager is to ensure that the properties they oversee are well-maintained. A major part of this process is to respond to tenant complaints and repair requests in a timely and thorough fashion. Unfortunately, property managers often fail to offer a level of responsiveness that tenants expect and deserve. This can lead to tenant frustration and can ultimately damage your image. Below is a look at the most common types of frustration tenants experience and the one simple solution that can prevent these frustrations from hurting your reputation. 

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Topics: Property Management

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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