Inbound Call Center Tips

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What is Patient Perception of Care? Why Does It Matter?

Posted by Westpark Communications on Nov 29, 2017 9:11:54 AM

Who remembers going to the doctor’s office when you were a little kid? Remember how the front desk attendant cooed and marveled at how tall you had gotten? Was there a sticker involved after you stepped on the scale, had your finger pricked, or endured a shot for your back-to-school physical?


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Topics: Medical

Seeking a Solution: Answering Services for Doctor’s Offices

Posted by Westpark Communications on Nov 28, 2017 8:15:51 AM

Don’t let the phone be a distraction to your business and the work you and your staff are doing each and every day.

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Topics: Medical

Details Matter: Our Live Answer Agents Are HIPAA-Certified

Posted by Westpark Communications on Nov 27, 2017 3:43:15 PM

When phone calls are coming in with regards to certain medical appointments, issues, or concerns, having individuals who are answering the phone and who are HIPAA-certified matters.

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Topics: Medical

Let the Phones Ring: On-Call or After-Hours Answering Services Aid Medical Offices

Posted by Westpark Communications on Nov 27, 2017 3:38:19 PM

Let the Phones Ring: On-Call or After-Hours Answering Services Aid Medical Offices

Once everyone has left the office for the day, keep in mind patient needs will continue. Life does not abide by business hours, so chances are that patients will still be calling. Especially when it comes to medical offices and their staff, the work involved in that day-to-day atmosphere does not only take place during business hours—emergencies can happen at any time.

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Topics: Medical

Employee Spotlight With Nakeisha: Medical Answering

Posted by Diana Moreno on Oct 4, 2017 1:55:05 PM

Companies who rent medical equipment and need help coordinating their efforts choose Westpark Communications because we are dependable when it comes to time-sensitive paging. Some equipment is so urgent to save lives that these suppliers only have two hours to get the equipment to the facility; our call center agents are sensitive to this.

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Topics: Medical, Employee Spotlight

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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