Inbound Call Center Tips

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What is a Legal Intake Expert?

Posted by Westpark Communications on Oct 3, 2018 9:55:14 AM

If you're thinking lately about using call center services in your law firm, certain features are available now you possibly didn't think you'd need. This is why you should ask them about their niche industries, because many of them offer more than just taking inbound calls. When you find a call center made specifically for law firms, you'll notice "legal intake expert" as a common term.

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Topics: Legal

5 Things to Look for In a Legal Call Center: A Guide for Personal Injury Firms

Posted by Westpark Communications on Feb 6, 2018 8:26:05 AM

Those of you with personal injury law firms know what it's like trying to keep up with phone calls and voicemails. When you first started your firm, it was perhaps easier for a personal receptionist to take calls from your earliest clients. Now that you've grown, you're likely overburdening your staff trying to keep up with calls. Most of those calls are no doubt people wanting answers to legal questions or calling to make appointments.

 

 

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Topics: Legal

Why Spanish Bilingual Answering Services Matter For Your Law Firm

Posted by Westpark Communications on Jan 30, 2018 9:50:19 AM

No matter the size of your law firm or the scope of law your lawyer’s practice, having a bilingual answering service matters. Do you currently have the resources on hand to handle calls from clients and potential clients who speak a language that differs from you own native tongue?

 

Have you ever considered hiring a bilingual attorney answering service to help grow your law firm and attract new clients?

 

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Topics: Legal

How A Legal Call Center Can Save You The Business You May Be Losing

Posted by Westpark Communications on Jan 23, 2018 12:14:44 PM

When the phone rings at your law firm, do you have an answering service in place to answer it?

Linking up with a legal call center can help your law firm save both time and money, all while having a real live person on the other end. With all the phone calls funneling in each day from clients, potential clients, attorneys, and other professionals, a legal call center can make every aspect of running a law firm easier.

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Topics: Legal

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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