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Outsourcing IT Help Desk: Pros & Cons to Consider First

Posted by Westpark Communications on Jul 23, 2018 9:16:56 AM

The idea of outsourcing is perhaps still new to you, despite taking time to weigh the myriad options. After concluding your IT company can't do without a help desk, outsourcing may feel like an ongoing pro and con argument.

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Topics: Information Technology

The 4 Cost Pillars for Setting Up Your Call Center

Posted by Westpark Communications on Jul 16, 2018 7:06:00 AM

Never underestimate using phones for communication with customers in your new or established business. If you've realized setting up a call center to talk with customers is beneficial, the next thing on your mind is likely the cost.

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Topics: Information Technology

Help Desk Outsourcing: Quality Tier 1 Tech Support

Posted by Westpark Communications on Jul 2, 2018 6:44:00 AM

The concept of investing more into your tech support help desk might not sound costly if you know that many of the trouble ticketing responses can be streamlined. While you've maybe had mixed results keeping your IT team organized, your company may need a few more people now for basic Tier 1 tech support.

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Topics: Information Technology

Automation: The Key to Improving Business Operations

Posted by Diana Moreno on Apr 12, 2018 7:37:00 AM

Sure, we have all heard the age-old saying that "time is money" and, as business owners and managers can attest, it certainly is true. One of the biggest ways we see businesses waste money time and time again is from not automating tasks that can easily be automated. Why should you pay full-time staff to do tasks that can be handled more efficiently and for less than the price of salaries, benefits, and any other perk required to keep an in-house employee happy? Automation is the future and here's what you need to know to get started.


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Topics: Business, Information Technology

6 Ways to Prevent Ransomware Attacks

Posted by Joshua Patten on Apr 10, 2018 7:54:00 AM

Companies, and even individuals, need to be aware that so-called "ransomware" is a growing concern. One of the primary methods a malicious person uses to holds data ransom is to encrypt the contents of your hard drive and demand money, usually in the form of cryptocurrencies such as Bitcoin, in return for the key to decrypt the files.

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Topics: Information Technology

How We Maintain Business Continuity During Hurricane Season

Posted by Joshua Patten on Sep 22, 2017 8:27:27 AM


In the aftermath of Hurricane Harvey and Hurricane Irma wreaking havoc on Texas and Florida, many businesses had their disaster recovery and business continuity plans put to the test. Westpark Communications was no exception to this but with careful planning, robust technology, and an incredibly dedicated staff we were able to maintain 100% availability during and after the historic flooding that occurred in Houston.


When disaster looms Westpark Communications has defined internal processes that allow us to efficiently prepare for the worst. As a result, when tropical storm Harvey was dumping trillions of gallons of water on southeast Texas we were able to keep in contact with our staff members to ensure they were not in need of rescue or to assist them if needed, and we were able to continue serving our clients despite flooding, power outages, and Internet outages throughout the greater Houston area.

Here are the crucial planning procedures that allow for successful disaster planning:

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Topics: Information Technology

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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