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7 HVAC Tips to Finding the Right Call Center this Summer

Posted by Westpark Communications on Jun 4, 2018 9:40:29 AM

The dog days of summer will soon be upon us and the demand for HVAC services is already rising. In fact, 80% of HVAC providers acknowledge that their technicians will need to work overtime to meet the increased need for summertime services. As the owner or manager of an HVAC company, you might have considered enlisting the help of a call center to ensure that customer inquiries do not fall through the cracks. As you evaluate potential providers, it is helpful to seek call centers who offer the 7 services below to represent your business. 

 

 

1) Ask for Call Center Hours

"51 percent of consumers say a business needs to be available 24/7. According to this 2016 report, a business needs to be on at all times--and not just "on," but engaged."

 

- Nicolas Cole, Inc.com 

A growing number of consumers are demanding around the clock responsiveness. It is no longer enough to simply have a "Contact Us" page on your website that provides customers with a way to leave an online inquiry and then wait to receive a response. Today's customers are seeking immediate access to live personnel who can answer general HVAC questions and schedule appointments. 

Because HVAC emergencies can strike in the middle of the night or on the weekends, you should make sure that the call center you choose offers the opportunity for customers to engage with live representatives throughout the day and night, 365 days per year.

 

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Topics: HVAC

HVAC After Hours Answering Service

Posted by Westpark Communications on Feb 15, 2018 12:32:03 PM

Providing Quality Communication Solutions for Your HVAC Business

 

In the realm of small businesses, HVAC contractors understand what it means to be busy. Often times they take it upon themselves to manage their own office, employees, customer relationships, equipment installation, repairs, and maintenance, essentially doing everything themselves. Of course, they have the help of a few trusted employees in the field. However, it turns out that where they need the most help is in the office.

 

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Topics: HVAC

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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