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Employee Spotlight With Robyn: Reliability

Posted by Diana Moreno on Dec 6, 2018 9:12:01 AM

Customer Satisfaction Survey Results

We recently conducted a Customer Satisfaction survey through SurveyMonkey to get feedback on how we are doing as a company. We received a decent cross-section of business customers who took the survey and provided us with insight into how we are doing as a communications partner. Here is what we learned:

 

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Topics: Employee Spotlight

Employee Spotlight With Nakeisha: Medical Answering

Posted by Diana Moreno on Oct 4, 2017 1:55:05 PM

Companies who rent medical equipment and need help coordinating their efforts choose Westpark Communications because we are dependable when it comes to time-sensitive paging. Some equipment is so urgent to save lives that these suppliers only have two hours to get the equipment to the facility; our call center agents are sensitive to this.

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Topics: Medical, Employee Spotlight

Employee Spotlight With Mary: Qualifying Leads

Posted by Diana Moreno on Aug 24, 2017 12:01:57 PM

I wanted to give our readers insight into what it is like when organizations align their business goals with an outsourcing call center. I had the honor of interviewing Mary, one of our outbound agents, who explains which outbound campaigns generate the most opportunity for retaining leads and what business owners can do to help make the most out of their campaigns. Here is the transcript below:

 

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Topics: Outbound, Employee Spotlight

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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