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5 Ways to Sell a Product Using a Call Center

Posted by Westpark Communications on Aug 20, 2018 9:14:00 AM

Attempting to sell your products or services is perhaps one of the most stressful elements of your business without looking too obvious. Selling products to people is a much trickier path now because customers are more astute to sales techniques and approaches.

What customers never fail to want, though, is good customer service. An efficient customer service call center is what you need to help process orders and help people gain answers to questions about your products.

Take a look at these five ways you can make this happen by outsourcing your call center.


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Topics: eCommerce

4 Ways to Build Business Relationships for Customer Success

Posted by Westpark Communications on May 29, 2018 9:27:11 AM

Building relationships is one of the most important things you can do in growing a company brand. This is especially true if you own an eCommerce company and need to want to expand your branding awareness outside of the internet. To achieve customer success and loyalty, developing more personalized relationships with businesses has become a new goal.

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Topics: Business, eCommerce

4 Communication Styles for Superior eCommerce Phone Support

Posted by Westpark Communications on May 21, 2018 7:02:00 AM

The e-commerce industry continues to boom, though having superior phone support with e-commerce still needs proper technique to work effectively. Statistics show customer service plays a big part in making it successful. In fact, 87% of customers want a more seamless experience when buying something online.

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Topics: eCommerce

The Customer Lifecycle for eCommerce Vendors

Posted by Westpark Communications on May 14, 2018 8:23:53 AM

According to Forbes, online retailers who retain 10% of their existing customers will double their revenue. Because customer retention accounts for a huge portion of your revenue, understanding the "customer lifecycle" for eCommerce is important. There are things that can be done at each stage of the purchasing process to delight and retain customers. This is true regardless of the product or service you are providing. Across all industries, customer behavior is similar.



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Topics: eCommerce

How eCommerce is Changing the Retail World in 2018

Posted by Westpark Communications on May 7, 2018 5:43:00 AM

The retail industry continues to become a highly competitive industry, though being able to sell items online has become a better outlet for many stores. Your own retail store has perhaps considered using more eCommerce, despite wondering how to optimize for it.

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Topics: eCommerce

How to Negotiate with Clients

Posted by Westpark Communications on May 2, 2018 2:51:51 PM

This blog was originally posted in Clicktime.

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Topics: eCommerce

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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