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What is the Difference Between an Answering Service and Call Center?

Posted by Diana Moreno on Sep 4, 2018 10:31:06 AM

No doubt you've heard many different terms thrown around when talking with experts about call centers versus answering services. Some of those terms might become confusing when you hear varying terminology used. 

In reality, there's a significant difference between what an answering service and call center does. An answering service is a service where a third party company takes and relays messages on behalf of a business. A call center does the same but can use complex scripts to answer frequently asked questions, take orders over-the-phone, qualify leads, or manage other types of communication such as web chat and email.

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Topics: Business

How to Know When to Use an Outsourcing Call Center: 5 Things to Consider

Posted by Westpark Communications on Aug 13, 2018 7:44:00 AM

The thought of outsourcing a call center might scare you a little if you have no experience using it. If so, it's only due to misconceptions about what's involved and the value it can bring.

One thing you likely can't deny is you need to use a call center in your business. Without one, you're only going to fall behind in being competitive and in effectively communicating with customers. With business competition becoming more intense every year, you'll need a call center in some form to stay in the game.

How do you really know if you should outsource? Take a look at these five considerations to help you make a more educated decision.

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Topics: Business

10 Signs That Your Business Needs An Office Answering Service

Posted by Westpark Communications on Jun 25, 2018 6:57:00 AM

An increase in business is an excellent thing for you, but the amount of phone calls you are now receiving may be a bit overwhelming. It can sometimes be difficult to keep up with all of the phone calls, and it may be time to enlist some extra help.

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Topics: Business

Summer Overflow Call Handling

Posted by Westpark Communications on Jun 18, 2018 6:57:00 AM

Summer's here, and to lots of us, that means fun: sun, water, beaches, parties, and of course, the Fourth of July. Across the country, but especially in the South, summer also means a time of higher energy consumption. Air conditioning runs twenty-four hours a day, fans rotate on full blast, and water usage spikes as people keep themselves hydrated in the blazing heat.

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Topics: Business

4 Ways to Build Business Relationships for Customer Success

Posted by Westpark Communications on May 29, 2018 9:27:11 AM

Building relationships is one of the most important things you can do in growing a company brand. This is especially true if you own an eCommerce company and need to want to expand your branding awareness outside of the internet. To achieve customer success and loyalty, developing more personalized relationships with businesses has become a new goal.

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Topics: Business, eCommerce

6 Proven Ways to Get Referrals Without Asking for Them

Posted by Westpark Communications on Apr 18, 2018 7:19:00 AM

This blog was originally posted in Clicktime.

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Topics: Business

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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