No doubt you've heard many different terms thrown around when talking with experts about call centers versus answering services. Some of those terms might become confusing when you hear varying terminology used.
In reality, there's a significant difference between what an answering service and call center does. An answering service is a service where a third party company takes and relays messages on behalf of a business. A call center does the same but can use complex scripts to answer frequently asked questions, take orders over-the-phone, qualify leads, or manage other types of communication such as web chat and email.