Inbound Call Center Tips

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Outsourcing IT Help Desk: Pros & Cons to Consider First

Posted by Westpark Communications on Jul 23, 2018 9:16:56 AM

The idea of outsourcing is perhaps still new to you, despite taking time to weigh the myriad options. After concluding your IT company can't do without a help desk, outsourcing may feel like an ongoing pro and con argument.

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Topics: Information Technology

The 4 Cost Pillars for Setting Up Your Call Center

Posted by Westpark Communications on Jul 16, 2018 7:06:00 AM

Never underestimate using phones for communication with customers in your new or established business. If you've realized setting up a call center to talk with customers is beneficial, the next thing on your mind is likely the cost.

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Topics: Information Technology

Outbound Campaigns: From Lead Generation to Lead Qualifying

Posted by Diana Moreno on Jul 9, 2018 6:11:00 AM

Qualifying leads as part of your marketing campaign might sound challenging in a time when there is an influx of inquiries coming in about your product or service. While it's possible to do cold calling for the B2B industry, your lead gen efforts are of the utmost importance seeing as cold calling homes can lead to fines and being placed on the Do Not Call list.

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Topics: Outbound

4th of July Summer Jam at Westpark!

Posted by Westpark Communications on Jul 3, 2018 3:02:15 PM

We're having a great time at Westpark Communications! We're shining like red, white, and blue sparklers with our summer block party at work enjoying food, fun, and cool summer jams!

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Topics: Insider

Help Desk Outsourcing: Quality Tier 1 Tech Support

Posted by Westpark Communications on Jul 2, 2018 6:44:00 AM

The concept of investing more into your tech support help desk might not sound costly if you know that many of the trouble ticketing responses can be streamlined. While you've maybe had mixed results keeping your IT team organized, your company may need a few more people now for basic Tier 1 tech support.

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Topics: Information Technology

10 Signs That Your Business Needs An Office Answering Service

Posted by Westpark Communications on Jun 25, 2018 6:57:00 AM

An increase in business is an excellent thing for you, but the amount of phone calls you are now receiving may be a bit overwhelming. It can sometimes be difficult to keep up with all of the phone calls, and it may be time to enlist some extra help.

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Topics: Business

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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