Those of you who base your business in Houston, Texas know how much of a thriving city it is, even if you're still trying to find operational improvements. One area you perhaps still lack in is a good call center.
Yesterday was the Award Ceremony for Houston's Most Admired CEO honorees presented by the Houston Business Journal. A few of us at Westpark attended the event to help honor our CEO and President, Kathie Edwards.
Attempting to sell your products or services is perhaps one of the most stressful elements of your business without looking too obvious. Selling products to people is a much trickier path now because customers are more astute to sales techniques and approaches.
What customers never fail to want, though, is good customer service. An efficient customer service call center is what you need to help process orders and help people gain answers to questions about your products.
Take a look at these five ways you can make this happen by outsourcing your call center.
The thought of outsourcing a call center might scare you a little if you have no experience using it. If so, it's only due to misconceptions about what's involved and the value it can bring.
One thing you likely can't deny is you need to use a call center in your business. Without one, you're only going to fall behind in being competitive and in effectively communicating with customers. With business competition becoming more intense every year, you'll need a call center in some form to stay in the game.
How do you really know if you should outsource? Take a look at these five considerations to help you make a more educated decision.
The thought of using a script might sound relegated to the broadcasting industry rather than a call center. However, the use of a script is very valuable for call center agents when dealing with the public. Those of you working as property managers will also find scripts very useful when taking inbound calls from customers.
Topics: Property Management
As a property manager, you likely know that maintenance problems often seem to strike at the most inopportune times. By seeking the expertise of an experienced property management call center, you can ensure that tenants have prompt access to live support. However, it is important to note that not all call centers are created equal. You need to carefully evaluate available options and choose the call center that is best equipped to handle incoming calls and concerns. Below are the top ten questions you should ask your property management call center before you enlist their support.
1) Are you able to categorize calls based on severity?
Top-notch property management call centers do more than simply respond to calls. They gather details from tenants and classify incoming calls according to their level of severity. This ultimately optimizes efficiency for property managers, who are quickly able to prioritize maintenance support.
Topics: Property Management