Let the Phones Ring: On-Call or After-Hours Answering Services Aid Medical Offices

Let the Phones Ring: On-Call or After-Hours Answering Services Aid Medical Offices

Posted by Westpark Communications on Nov 27, 2017 3:38:19 PM
Westpark Communications

Let the Phones Ring: On-Call or After-Hours Answering Services Aid Medical Offices

Once everyone has left the office for the day, keep in mind patient needs will continue. Life does not abide by business hours, so chances are that patients will still be calling. Especially when it comes to medical offices and their staff, the work involved in that day-to-day atmosphere does not only take place during business hours—emergencies can happen at any time.

Teeth checkup at dentist's office.jpegAny business that interacts with the public can benefit from the services an on-call or after-hours answering company can offer, and this especially applies to offices that provide medical services and care. When it comes to patient needs, it is important to always be available.

When it comes to medical offices, patients can be calling in or trying to get in touch for a wide variety of reasons. Perhaps a prescription needs to be refilled. An appointment needs to be cancelled. An appointment needs to be re-scheduled. An issue is at hand. At the basis of every successful medical practice is the foundation of communication.

Blue Healthcare Call Center Services ButtonKnowing that a doctor or medical professional is available 24/7 is important for patients. When care is structured to suit their unique needs—and on the patient’s own time schedule—a sense of trust will be garnered. It is up to a medical practice to uphold this trust over time. One way to do so is to implement an on-call and after-hours answering service. When this type of service is put into place, the needs of a patient will never have to be put on hold.

RELATED: Dental Answering Service Guide

 

 

 

 

 

 

 

 

 

 

 

 

 

Topics: medical

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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