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Exploring HVAC Dispatching Services Options

Posted by Westpark Communications on Feb 15, 2018 12:32:03 PM
Westpark Communications

Providing Quality Communication Solutions for Your HVAC Business

 

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In the realm of small businesses, HVAC contractors understand what it means to be busy. Often times they take it upon themselves to manage their own office, employees, customer relationships, equipment installation, repairs, and maintenance, essentially doing everything themselves. Of course, they have the help of a few trusted employees in the field. However, it turns out that where they need the most help is in the office.

 

Despite the assortment of tasks and responsibilities that HVAC business owners have, the majority of their time is spent in the field completing installations, maintenance, and repairs. Unfortunately, this means that office tasks and customer relations often get overlooked, which can prove to be damaging to a business.

 

Hiring an Employee

What many HVAC businesses need is an employee. Many of their daily problems and customer service issues could be solved by hiring someone whose position is dedicated to managing the day-to-day business of the office and providing customer service. Most full-time HVAC office employees are expected to perform a variety of tasks and responsibilities including but not limited to: answering phones, scheduling and tracking service technicians, managing emergency service calls, logging job requirements in a CRM, scheduling work orders, following company procedures, keeping records, and ensuring satisfactory customer service. Although these job duties are essential to running a business, they can be costly.

 

The average cost of a full-time customer service employee is $ 35,000.00 per year. However, this cost does not include the amount of money that it would take to also provide that employee with health insurance benefits, paid time off, a matching 401k, unemployment benefits, or payroll taxes. When you add all of those factors into the mix, the cost for a full-time employee is easily between $47,000.00 and $50,000.00 per year. Unfortunately, this is a figure that most HVAC employers cannot afford.

 

If you are considering paying a full-time employee, that is admirable, but you should understand the kind of workload they can handle before making that decision. If on the phone constantly, a full-time employee can manage around 4,000 minutes of phone time taking orders, processing payments, scheduling appointments, and dispatching workers per month. As a busy HVAC business, you could easily need more manpower than that to manage your workload.

 

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What You Get With Westpark

Imagine an office filled with employees dedicated to meeting your business needs. That’s what you get with Westpark. A single employee can only answer one phone call at a time. When you choose Westpark Communications, we can answer as many as you need. However, we know that to be a successful business you need more than someone just answering the phone and taking messages. That’s why the employees at Westpark are experienced in using a variety of CRM systems and are ready to be trained in using the tools and language that meet your business needs. Furthermore, Westpark employees are able to perform all the essential job functions of a regular employee such as scheduling appointments, dispatching teams, processing payments, and taking orders over the phone.

 

Unlike when you hire an employee, our prices are variable and change depending on the workload we are providing for you. Because of this option, choosing Westpark to manage your customer service and communication needs often proves to be more affordable than hiring a full-time employee. And, you don’t have to pay for Westpark’s benefits!

 

Not an HVAC business? Not a problem! Although we have many years of assisting HVAC businesses under our belt, we are also experienced in working with plumbers, air conditioning installation companies, air conditioning maintenance businesses, and other service industry specialists. At Westpark, we consider it an honor to work with you, and will do our very best to go above and beyond your expectations to meet all your business needs.

 

Get Started Today!

There’s no better time than now to start meeting your business needs. Contact the communication experts at Westpark to receive more information on how we can tailor our services to your business and meet the needs of your customers. The information is free and the conversation is friendly! We hope to hear from you today!

 

 

Topics: HVAC

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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