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Westpark Communications
Westpark Communications consists of people, technology, experience, and expertise - all coming together to give you tips on exceptional call center solutions, client care, and 24/7 answering services.
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Recent Posts

How Inbound Call Center Scripts Work for Property Managers

Posted by Westpark Communications on Aug 6, 2018 10:02:00 AM

The thought of using a script might sound relegated to the broadcasting industry rather than a call center. However, the use of a script is very valuable for call center agents when dealing with the public. Those of you working as property managers will also find scripts very useful when taking inbound calls from customers.

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Topics: Property Management

10 Questions to Ask Your Property Management Call Center

Posted by Westpark Communications on Jul 30, 2018 7:00:00 AM

As a property manager, you likely know that maintenance problems often seem to strike at the most inopportune times. By seeking the expertise of an experienced property management call center, you can ensure that tenants have prompt access to live support. However, it is important to note that not all call centers are created equal. You need to carefully evaluate available options and choose the call center that is best equipped to handle incoming calls and concerns. Below are the top ten questions you should ask your property management call center before you enlist their support. 

 

 

1) Are you able to categorize calls based on severity?

Top-notch property management call centers do more than simply respond to calls. They gather details from tenants and classify incoming calls according to their level of severity. This ultimately optimizes efficiency for property managers, who are quickly able to prioritize maintenance support.

 

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Topics: Property Management

Outsourcing IT Help Desk: Pros & Cons to Consider First

Posted by Westpark Communications on Jul 23, 2018 9:16:56 AM

The idea of outsourcing is perhaps still new to you, despite taking time to weigh the myriad options. After concluding your IT company can't do without a help desk, outsourcing may feel like an ongoing pro and con argument.

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Topics: Information Technology

The 4 Cost Pillars for Setting Up Your Call Center

Posted by Westpark Communications on Jul 16, 2018 7:06:00 AM

Never underestimate using phones for communication with customers in your new or established business. If you've realized setting up a call center to talk with customers is beneficial, the next thing on your mind is likely the cost.

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Topics: Information Technology

4th of July Summer Jam at Westpark!

Posted by Westpark Communications on Jul 3, 2018 3:02:15 PM

We're having a great time at Westpark Communications! We're shining like red, white, and blue sparklers with our summer block party at work enjoying food, fun, and cool summer jams!

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Topics: Insider

Help Desk Outsourcing: Quality Tier 1 Tech Support

Posted by Westpark Communications on Jul 2, 2018 6:44:00 AM

The concept of investing more into your tech support help desk might not sound costly if you know that many of the trouble ticketing responses can be streamlined. While you've maybe had mixed results keeping your IT team organized, your company may need a few more people now for basic Tier 1 tech support.

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Topics: Information Technology

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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