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Westpark Communications

Westpark Communications
Westpark Communications consists of people, technology, experience, and expertise - all coming together to give you tips on exceptional call center solutions, client care, and 24/7 answering services.
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Recent Posts

American Heart Association Fundraiser Wrap-Up

Posted by Westpark Communications on Nov 6, 2018 10:37:17 AM

At Westpark Communications, we're proud to announce we've recently wrapped up another group of fundraising events for the American Heart Association. It's a charity that's long been important to us, and we continue to hold various events annually to make a difference in our local community.

 

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Topics: Insider

Press Release: Top Work Place of 2018

Posted by Westpark Communications on Nov 6, 2018 10:30:26 AM
We're proud to announce that the Houston Chronicle recently named our Westpark Communications as one of the top places to work in the Houston area. This announcement comes after keeping the news a secret from our employees for a while.
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Topics: Insider

What is a Legal Intake Expert?

Posted by Westpark Communications on Oct 3, 2018 9:55:14 AM

If you're thinking lately about using call center services in your law firm, certain features are available now you possibly didn't think you'd need. This is why you should ask them about their niche industries, because many of them offer more than just taking inbound calls. When you find a call center made specifically for law firms, you'll notice "legal intake expert" as a common term.

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Topics: Legal

5 Ways Houstonians Use Us to Stay Connected to Their Business

Posted by Westpark Communications on Aug 27, 2018 7:23:00 AM

Those of you who base your business in Houston, Texas know how much of a thriving city it is, even if you're still trying to find operational improvements. One area you perhaps still lack in is a good call center.

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Topics: Insider

5 Ways to Sell a Product Using a Call Center

Posted by Westpark Communications on Aug 20, 2018 9:14:00 AM

Attempting to sell your products or services is perhaps one of the most stressful elements of your business without looking too obvious. Selling products to people is a much trickier path now because customers are more astute to sales techniques and approaches.

What customers never fail to want, though, is good customer service. An efficient customer service call center is what you need to help process orders and help people gain answers to questions about your products.

Take a look at these five ways you can make this happen by outsourcing your call center.

 

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Topics: eCommerce

How to Know When to Use an Outsourcing Call Center: 5 Things to Consider

Posted by Westpark Communications on Aug 13, 2018 7:44:00 AM

The thought of outsourcing a call center might scare you a little if you have no experience using it. If so, it's only due to misconceptions about what's involved and the value it can bring.

One thing you likely can't deny is you need to use a call center in your business. Without one, you're only going to fall behind in being competitive and in effectively communicating with customers. With business competition becoming more intense every year, you'll need a call center in some form to stay in the game.

How do you really know if you should outsource? Take a look at these five considerations to help you make a more educated decision.

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Topics: Business

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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