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Joshua Patten

Joshua Patten
Josh Patten is the Information Technology Manager for Westpark Communications. Josh has more than 15 years of Information Technology experience and has developed and successfully implemented Information Technology solutions for large and small businesses.
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Recent Posts

Press Release: Westpark Communications Named a Leading Call Center in Houston by Clutch

Posted by Joshua Patten on Mar 26, 2019 2:57:33 PM

Although the development of today’s burgeoning digital marketplace has changed the way that nearly every industry conducts their business, the importance of customer care is something that will never fall by the wayside. We are proud to help our clients maintain healthy relationships with their customers, using the latest technology and a genuine passion for providing quality services.

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Topics: #ClutchLeader

6 Ways to Prevent Ransomware Attacks

Posted by Joshua Patten on Apr 10, 2018 7:54:00 AM

Companies, and even individuals, need to be aware that so-called "ransomware" is a growing concern. One of the primary methods a malicious person uses to holds data ransom is to encrypt the contents of your hard drive and demand money, usually in the form of cryptocurrencies such as Bitcoin, in return for the key to decrypt the files.

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Topics: Information Technology

How We Maintain Business Continuity During Hurricane Season

Posted by Joshua Patten on Sep 22, 2017 8:27:27 AM

 


In the aftermath of Hurricane Harvey and Hurricane Irma wreaking havoc on Texas and Florida, many businesses had their disaster recovery and business continuity plans put to the test. Westpark Communications was no exception to this but with careful planning, robust technology, and an incredibly dedicated staff we were able to maintain 100% availability during and after the historic flooding that occurred in Houston.

Planning

When disaster looms Westpark Communications has defined internal processes that allow us to efficiently prepare for the worst. As a result, when tropical storm Harvey was dumping trillions of gallons of water on southeast Texas we were able to keep in contact with our staff members to ensure they were not in need of rescue or to assist them if needed, and we were able to continue serving our clients despite flooding, power outages, and Internet outages throughout the greater Houston area.

Here are the crucial planning procedures that allow for successful disaster planning:

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Topics: Information Technology

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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