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Diana Moreno

Diana Moreno
Diana Moreno is the Marketing Coordinator for Westpark Communications. Diana has 10 years experience in managing the business process outsourcing needs within the marketing and operations divisions for organizations both large and small.
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Recent Posts

Celebrating 50 Years of Service

Posted by Diana Moreno on Feb 26, 2018 3:24:03 PM


Our Humble Beginnings

Westpark Communications began operations in 1968 as a family-run business offering telephone answering services for customers in the Houston metropolitan area. Originally named "Westpark Answering Service," the company started with two sisters, Edna Burgan Wesneski and Joyce Landers, three clients, and one cord switchboard.


January 1968 Construction Site:
Featuring the co-founding sisters: Edna Burgan Wesneski & Joyce Landers in the back, and current President & CEO Kathie Edwards in the front left


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Topics: Insider

Finding the Right Business Communication Solution For Property Managers

Posted by Diana Moreno on Nov 7, 2017 3:48:07 PM



Increase Profit  > Make Passive Income > Save Time & Money

You likely are the type of professional who loves helping people find their dream home. Your communication skills are why you got into the property management field in the first place; that and to pursue the lucrative opportunities that real estate provides. You have made enough financial investments and have shelled out enough money for upfront costs to get off the ground. There are many ways that your money gets allocated, from getting licensed and driving from location to location to waiting for the commission check to arrive in the mail—any additional services better have a return on investment. And it better be the kind of investment that is aligned with your goals, that is, to sit back and watch the income roll in and stay involved only where you need to be. 

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Topics: Property Management

Employee Spotlight With Nakeisha: Medical Answering

Posted by Diana Moreno on Oct 4, 2017 1:55:05 PM

Companies who rent medical equipment and need help coordinating their efforts choose Westpark Communications because we are dependable when it comes to time-sensitive paging. Some equipment is so urgent to save lives that these suppliers only have two hours to get the equipment to the facility; our call center agents are sensitive to this.

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Topics: Medical, Employee Spotlight

Employee Spotlight With Mary: Qualifying Leads

Posted by Diana Moreno on Aug 24, 2017 12:01:57 PM

I wanted to give our readers insight into what it is like when organizations align their business goals with an outsourcing call center. I had the honor of interviewing Mary, one of our outbound agents, who explains which outbound campaigns generate the most opportunity for retaining leads and what business owners can do to help make the most out of their campaigns. Here is the transcript below:


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Topics: Outbound, Employee Spotlight

8 Ways to Get and Keep High-Quality Tenants

Posted by Diana Moreno on Aug 17, 2017 12:22:46 PM

Online review websites such as Yelp, Google, Zillow have a dominating influence over tenant perception of property managers, which in turn can affect the buying and renewal process. Studies have shown that tenant satisfaction is directly linked to higher renewal intentions.



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Topics: Property Management

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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