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4 Communication Styles for Superior eCommerce Phone Support

Posted by Westpark Communications on May 21, 2018 7:02:00 AM

The e-commerce industry continues to boom, though having superior phone support with e-commerce still needs proper technique to work effectively. Statistics show customer service plays a big part in making it successful. In fact, 87% of customers want a more seamless experience when buying something online.

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Topics: eCommerce

Houston Food Bank 2018

Posted by Monica Butler on May 15, 2018 3:05:53 PM

This past Saturday, Westpark employees and the families had the opportunity to volunteer at the Houston Food Bank. We had a great time! Some of the feedback I received from the employees was how they were happy to give back to their community and how even their kids were inspired to want to do it again. 

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Topics: insider

The Customer Lifecycle for eCommerce Vendors

Posted by Westpark Communications on May 14, 2018 8:23:53 AM

According to Forbes, online retailers who retain 10% of their existing customers will double their revenue. Because customer retention accounts for a huge portion of your revenue, understanding the "customer lifecycle" for eCommerce is important. There are things that can be done at each stage of the purchasing process to delight and retain customers. This is true regardless of the product or service you are providing. Across all industries, customer behavior is similar.

 

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Topics: eCommerce

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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