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Finding the Right Business Communication Solution For Property Managers

Posted by Diana Moreno on Nov 7, 2017 3:48:07 PM

PARTNER WITH A COMPANY WHO HAS YOUR GOALS IN MIND

Increase Profit  > Make Passive Income > Save Time & Money

You likely are the type of professional who loves helping people find their dream home. Your communication skills are why you got into the property management field in the first place; that and to pursue the lucrative opportunities that real estate provides. You have made enough financial investments and have shelled out enough money for upfront costs to get off the ground. There are many ways that your money gets allocated, from getting licensed and driving from location to location to waiting for the commission check to arrive in the mail—any additional services better have a return on investment. And it better be the kind of investment that is aligned with your goals, that is, to sit back and watch the income roll in and stay involved only where you need to be. 

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Topics: property management

Missing Calls Means Losing Business

Posted by Westpark Communications on Nov 6, 2017 9:42:06 AM

Why You Should Use a Property Management Answering Service

The life of a property manager is a busy one. From sunup to sundown the day is filled with showing properties, signing leases, inspecting properties, managing marketing, and responding to client calls for repairs. Due to all of the time spent outside of the office and holding appointments, it can be easy to miss a phone call. In the property business, missing a phone call might mean missing a sale. 

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Topics: property management

Keeping Customers Happy is the #1 Rule

Posted by Westpark Communications on Nov 6, 2017 9:38:25 AM

Achieve Customer Happiness by Using an After Hours Answering Service

Property managers receive phone calls and inquiries constantly about emergency custodial needs. Pipes break, toilets leak, heaters stop working, the air conditioning freezes---if something can go wrong in a building, it will. However, housing emergencies don't just happen during business hours. In fact, most calls regarding repairs happen before or after the 9-5 workday, because that is when tenants are home. Furthermore, even if the tenant is able to call during business hours, the call is most likely missed due to the busy schedules of property owners.

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Topics: property management

Good Customer Service Creates Referrals

Posted by Westpark Communications on Nov 6, 2017 9:35:09 AM

Using an Answering Service to Provide Customers with the Best Experience

 

The best tool for a property management business is word of mouth advertising. Customers refer their friends and family businesses that provide the best properties and the best customer service. It takes a lot of time and effort for a property management business to get a good review. However, it does not take as many bad experiences to generate a negative review. Look on a review site such as Yelp, or at the ratings on a Facebook business page and you will see that most times negative reviews outweigh positive reviews. People possess the desire to keep their friends from having a bad experience, and if that means posting it for the world to see, they will do it.

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Topics: property management

Answering Services as Dispatchers

Posted by Westpark Communications on Nov 6, 2017 9:29:49 AM

Property Managers Can Benefit By Having Representatives Handle Major Issues

There is no doubt about it, property managers are busy, busy, busy. They wear many hats and often, do not have enough hours in a day to accomplish everything. That being said, property managers also have personal lives that they have to tend to as well. At some point during the day, children need to be shuttled to activities, meals have to be made, and sleep has to take place. However, business does not slow down.

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Topics: property management

Time is Valuable

Posted by Westpark Communications on Nov 6, 2017 9:27:07 AM

Using an Answering Service to Screen Calls

Although customer service is one of the most important aspects of a business, sometimes calls and inquiries can be answered without talking to the property manager. Many calls that come through to a property business are basic questions that require only basic answers. As we know, property managers are very busy people, and the time that they take to answer simple questions could easily be spent doing something that could not be as easily accomplished by someone else.

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Topics: property management

How Mergers and Acquisitions Impact Your Outsourcing Call Center

Posted by Westpark Communications on Nov 3, 2017 9:26:48 AM

3 THINGS TO CONSIDER WHEN DOING BUSINESS WITH A NEW OWNER

Many companies have incurred a loss of approximately $62 billion per year through poor customer service since 2016, according to a concerning statistic released by NewVoiceMedia. You have a non-delivering call center. What are you going to do about that?

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Topics: business continuity

How Technology & Communication Impacts Business Relationships

Posted by Westpark Communications on Oct 23, 2017 10:00:20 AM

Communication is key. Whether it is your private relationship or a business, without communication, your ideas and feelings will struggle to get acknowledged. The invention of electricity was a mere set of experiments and ideas put to use. However, can you imagine how the idea could have been put to use without explaining it? Scientists have the IQ to understand this phenomenon, but the common man was only able to understand how to implement it through appropriate explanation. While electricity was mind-blowing technology at the time, it was of no use without proper communication.

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Topics: small business tips

Employee Spotlight: Medical Answering Services

Posted by Diana Moreno on Oct 4, 2017 1:55:05 PM

Medical Equipment Suppliers

 

Companies who rent medical equipment and need help coordinating their efforts choose Westpark Communications because we are dependable when it comes to time-sensitive paging. Some equipment is so urgent to save lives that these employees only have two hours to get the equipment to the facility; our call center agents are sensitive to this.

Nakeisha is one of our inbound agents who has insight into what it takes to handle these types of phone calls. When Westpark Communications gets a call for life-saving medical equipment, we understand the priority it takes as well as the importance of time-sensitive paging for doctors.

Medical Offices

Watch Video Version

Many medical centers use Westpark Communications for on-call and after hours message-taking. Aside from patching for medical devices, Westpark Communications also directly connects callers to the medical staff or on-call nurse making us the ideal physician answering service. 

 

 

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Topics: medical answering service

How We Maintain Business Continuity During Hurricane Season

Posted by Joshua Patten on Sep 22, 2017 8:27:27 AM

In the aftermath of Hurricane Harvey and Hurricane Irma wreaking havoc on Texas and Florida, many businesses had their disaster recovery and business continuity plans put to the test. Westpark Communications was no exception to this but with careful planning, robust technology, and an incredibly dedicated staff we were able to maintain 100% availability during and after the historic flooding that occurred in Houston.

Planning

When disaster looms Westpark Communications has defined internal processes that allow us to efficiently prepare for the worst. As a result, when tropical storm Harvey was dumping trillions of gallons of water on southeast Texas we were able to keep in contact with our staff members to ensure they were not in need of rescue or to assist them if needed, and we were able to continue serving our clients despite flooding, power outages, and Internet outages throughout the greater Houston area.

Here are 4 crucial planning procedures that allow for successful disaster planning:

 

Employee Briefing Plan

Westpark Communications briefs employees on planned office closures, special schedules and schedule changes, and any evacuation guidelines or procedures that need to be followed.


Designated Points of Contact

A designated point of contact for all employees is identified, and this information is relayed to all employees. Typically, the call center agents' point of contact will be their direct supervisor. We also made sure to verify all employees contact information in order to check on them.

 

Equipping Staff for Remote Access

Westpark Communications make sure to have enough "Remote Agent Technology Packages" for each operational staff member. This package includes:
  • A laptop
  • A headset
  • A mobile hotspot
  • Secure Two Factor Authentication VPN connection 
  • A battery Pack

Third Party Backup Call Center

Fourth, we have established third party call centers in the east and west coast of the U.S.

These planning procedures when combined with a full disaster preparedness plan will allow an organization to continue operations during a disaster situation.  Some organizations may not have the resources to go through this amount of disaster preparedness, but that is one of the reasons we confidently refer to ourselves as a "reliable partner." 

 

Technology

The modern call center is heavily dependent on technology and is often molded around specialized hardware and software. Modern call centers are also heavily reliant on a robust network infrastructure. Westpark Communicaitons' business continuity is heavily dependent on technology so over our many years of operation we have continually invested in creating a fully redundant technology infrastructure with minimal single points of failure. You can expect rock solid uptime and crystal clear call quality thanks to our robust technology infrastructure! 

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Topics: business continuity, disaster preparedness

Tips from an Experienced Call Center

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