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What is a Legal Intake Expert?

Posted by Westpark Communications on Oct 3, 2018 9:55:14 AM

If you're thinking lately about using call center services in your law firm, certain features are available now you possibly didn't think you'd need. This is why you should ask them about their niche industries, because many of them offer more than just taking inbound calls. When you find a call center made specifically for law firms, you'll notice "legal intake expert" as a common term.

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Topics: Legal

What is the Difference Between an Answering Service and Call Center?

Posted by Westpark Communications on Sep 4, 2018 10:31:06 AM

No doubt you've heard many different terms thrown around when talking with experts about call centers. Some of those terms might become confusing when you hear varying terminology used. For instance, the term "answering service" is often used interchangeably with "call center."

In reality, there's a significant difference between what an answering service and call center does. When you outsource, you're sometimes able to enjoy both services. However, it all comes down to how competent they are in balancing these tasks.

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Topics: Business

5 Ways Houstonians Use Us to Stay Connected to Their Business

Posted by Westpark Communications on Aug 27, 2018 7:23:00 AM

Those of you who base your business in Houston, Texas know how much of a thriving city it is, even if you're still trying to find operational improvements. One area you perhaps still lack in is a good call center.

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Topics: Insider

HBJ Award Ceremony for Most Admired CEO's

Posted by Diana Moreno on Aug 24, 2018 11:37:44 AM

Yesterday was the Award Ceremony for Houston's Most Admired CEO honorees presented by the Houston Business Journal. A few of us at Westpark attended the event to help honor our CEO and President, Kathie Edwards.

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Topics: Insider

5 Ways to Sell a Product Using a Call Center

Posted by Westpark Communications on Aug 20, 2018 9:14:00 AM

Attempting to sell your products or services is perhaps one of the most stressful elements of your business without looking too obvious. Selling products to people is a much trickier path now because customers are more astute to sales techniques and approaches.

What customers never fail to want, though, is good customer service. An efficient customer service call center is what you need to help process orders and help people gain answers to questions about your products.

Take a look at these five ways you can make this happen by outsourcing your call center.

 

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Topics: eCommerce

How to Know When to Use an Outsourcing Call Center: 5 Things to Consider

Posted by Westpark Communications on Aug 13, 2018 7:44:00 AM

The thought of outsourcing a call center might scare you a little if you have no experience using it. If so, it's only due to misconceptions about what's involved and the value it can bring.

One thing you likely can't deny is you need to use a call center in your business. Without one, you're only going to fall behind in being competitive and in effectively communicating with customers. With business competition becoming more intense every year, you'll need a call center in some form to stay in the game.

How do you really know if you should outsource? Take a look at these five considerations to help you make a more educated decision.

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Topics: Business

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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