My thoughts and prayers go out to all that were devastated from Hurricane Harvey. Now that we look back at post-Hurricane Harvey, I am so thankful that the majority of all Westpark Communications' employees were not affected by flooding in their homes. I was extremely pleased to see the dedication and long hours our employees worked in handling calls for our Westpark Clients. We experienced extremely high call volumes, over 5 times our average volume, but we were able to continue providing our 24-hour service with no interruption.
Topics: business continuity
As the Marketing Coordinator for Westpark Communications, I wanted to give our readers insight into what it is like when organizations align their business goals with an outsourcing call center. I had the honor of interviewing Mary, one of our outbound agents, who explains which outbound campaigns generate the most opportunity for retaining leads and what business owners can do to help make the most out of their campaigns. Here is the transcript below:
Online review websites such as Yelp, Google, Zillow have a dominating influence over tenant perception of property managers, which in turn can affect the buying and renewal process. Studies have shown that tenant satisfaction is directly linked to higher renewal intentions.