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Press Release: Westpark Communications Named a Leading Call Center in Houston by Clutch

Posted by Joshua Patten on Mar 26, 2019 2:57:33 PM

Although the development of today’s burgeoning digital marketplace has changed the way that nearly every industry conducts their business, the importance of customer care is something that will never fall by the wayside. We are proud to help our clients maintain healthy relationships with their customers, using the latest technology and a genuine passion for providing quality services.

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Topics: #ClutchLeader

Employee Spotlight With Robyn: Reliability

Posted by Diana Moreno on Dec 6, 2018 9:12:01 AM

Customer Satisfaction Survey Results

We recently conducted a Customer Satisfaction survey through SurveyMonkey to get feedback on how we are doing as a company. We received a decent cross-section of business customers who took the survey and provided us with insight into how we are doing as a communications partner. Here is what we learned:

 

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Topics: Employee Spotlight

American Heart Association Fundraiser Wrap-Up

Posted by Westpark Communications on Nov 6, 2018 10:37:17 AM

At Westpark Communications, we're proud to announce we've recently wrapped up another group of fundraising events for the American Heart Association. It's a charity that's long been important to us, and we continue to hold various events annually to make a difference in our local community.

 

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Topics: Insider

Press Release: Top Work Place of 2018

Posted by Westpark Communications on Nov 6, 2018 10:30:26 AM
We're proud to announce that the Houston Chronicle recently named our Westpark Communications as one of the top places to work in the Houston area. This announcement comes after keeping the news a secret from our employees for a while.
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Topics: Insider

What is a Legal Intake Expert?

Posted by Westpark Communications on Oct 3, 2018 9:55:14 AM

If you're thinking lately about using call center services in your law firm, certain features are available now you possibly didn't think you'd need. This is why you should ask them about their niche industries, because many of them offer more than just taking inbound calls. When you find a call center made specifically for law firms, you'll notice "legal intake expert" as a common term.

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Topics: Legal

What is the Difference Between an Answering Service and Call Center?

Posted by Diana Moreno on Sep 4, 2018 10:31:06 AM

No doubt you've heard many different terms thrown around when talking with experts about call centers versus answering services. Some of those terms might become confusing when you hear varying terminology used. 

In reality, there's a significant difference between what an answering service and call center does. An answering service is a service where a third party company takes and relays messages on behalf of a business. A call center does the same but can use complex scripts to answer frequently asked questions, take orders over-the-phone, qualify leads, or manage other types of communication such as web chat and email.

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Topics: Business

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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