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How to Know When to Use an Outsourcing Call Center: 5 Things to Consider

Posted by Westpark Communications on Aug 13, 2018 7:44:00 AM

The thought of outsourcing a call center might scare you a little if you have no experience using it. If so, it's only due to misconceptions about what's involved and the value it can bring.

One thing you likely can't deny is you need to use a call center in your business. Without one, you're only going to fall behind in being competitive and in effectively communicating with customers. With business competition becoming more intense every year, you'll need a call center in some form to stay in the game.

How do you really know if you should outsource? Take a look at these five considerations to help you make a more educated decision.

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Topics: Business

How Inbound Call Center Scripts Work for Property Managers

Posted by Westpark Communications on Aug 6, 2018 10:02:00 AM

The thought of using a script might sound relegated to the broadcasting industry or acting rather than a call center. However, the use of a script is very valuable for your call agents when dealing with the public. Those of you working as property managers will also find this very useful when taking inbound calls from customers.

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Topics: Property Management

10 Questions to Ask Your Property Management Call Center

Posted by Westpark Communications on Jul 30, 2018 7:00:00 AM

As a property manager, you likely know that maintenance problems often seem to strike at the most inopportune times. By seeking the expertise of an experienced property management call center, you can ensure that tenants have prompt access to live support. However, it is important to note that not all call centers are created equal. You need to carefully evaluate available options and choose the call center that is best equipped to handle incoming calls and concerns. Below are the top ten questions you should ask your property management call center before you enlist their support. 

 

 

1) Are you able to categorize calls based on severity?

Top-notch property management call centers do more than simply respond to calls. They gather details from tenants and classify incoming calls according to their level of severity. This ultimately optimizes efficiency for property managers, who are quickly able to prioritize maintenance support.

 

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Topics: Property Management

Tips from an Experienced Call Center

50 Years of Insight

1. Learn how to streamline your operations around the latest and most effective business communication strategies. 

2. Get the upper hand by learning how to get the most out of your relationship with your communications partner:

  • Answering Service
  • Call Center
  • Virtual Receptionist

3. Know what to look for when hiring a communications partner.

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