Although the development of today’s burgeoning digital marketplace has changed the way that nearly every industry conducts their business, the importance of customer care is something that will never fall by the wayside. We are proud to help our clients maintain healthy relationships with their customers, using the latest technology and a genuine passion for providing quality services.
Customer Satisfaction Survey Results
We recently conducted a Customer Satisfaction survey through SurveyMonkey to get feedback on how we are doing as a company. We received a decent cross-section of business customers who took the survey and provided us with insight into how we are doing as a communications partner. Here is what we learned:
Topics: Employee Spotlight
At Westpark Communications, we're proud to announce we've recently wrapped up another group of fundraising events for the American Heart Association. It's a charity that's long been important to us, and we continue to hold various events annually to make a difference in our local community.
If you're thinking lately about using call center services in your law firm, certain features are available now you possibly didn't think you'd need. This is why you should ask them about their niche industries, because many of them offer more than just taking inbound calls. When you find a call center made specifically for law firms, you'll notice "legal intake expert" as a common term.
No doubt you've heard many different terms thrown around when talking with experts about call centers versus answering services. Some of those terms might become confusing when you hear varying terminology used.
In reality, there's a significant difference between what an answering service and call center does. An answering service is a service where a third party company takes and relays messages on behalf of a business. A call center does the same but can use complex scripts to answer frequently asked questions, take orders over-the-phone, qualify leads, or manage other types of communication such as web chat and email.